FAQs

Installation

  • Yes, with all our installation, all wirings would be neatly and safely concealed.

  • All dashcam installations are hardwired directly to the vehicle’s fuse box via additional fuse-taps for added safety to the vehicle as well as the camera.

  • At Dashcam Singapore, all our installations adhere to major distributors’ and agents’ warranty guidelines. Our installations are non-destructive as additional fuse taps are used. All installations are reversible to the vehicle’s stock condition if required too.

General Dashcams

  • The word channel refers to the number of cameras in the dashcam system.


    A single-channel dashcam has one forward-facing camera that records the front while a Dual-channel has an additional camera that records the rear simultaneously.

  • We strongly recommend using endurance cards such as the SanDisk High Endurance or Samsung Pro Endurance cards for your dashcams to prolong the longevity of the cards as well.

    As most dashcams in the market have loop recording features these days, this process permanently damages the memory card.


    *Dashcam Singapore’s Pro Tip:

    Periodic formatting of your SD card will increase the longevity of the memory card for your dashcam use.

Warranty

  • Any mechanical and electrical faults that prevent the product from operating the way it was designed.

  • Any faults caused by physical damage, product misuse, or using the product outside the manufactuer’’s guidelines. Also, it does not cover products that incurred a fault due to other mechanics wrongdoings. For a complete list of exclusions please refer to our Warranty Policy.

  • All dashcams have agent/distributor’s warranty against manufacturing defects during the warranty period stated.

    If customers are experiencing any issues with their dashcam, please contact our customer service hotline (+65 9749 5686) and we’d be able to assist accordingly.

    A re-visit fee is applicable should you require our team to head down to you. Nonetheless, we do welcome our customers to come down to us to troubleshoot the device at no extra cost. If the device is tested to be faulty, our team will proceed with the RMA on the device.

  • Dashcam Singapore strives to provide the highest quality service as well as the best value-for-money dashcam installation to the public.

    Free installation for certain brand promotions means you get the best value for your purchase. We hope our customers will understand the re-visit fee is purely to cover the cost of fuel to travel from:

    1. Dashcam Singapore’s office to customer’s location

    2. Customer’s location to agent/distributor’s office

    3. Agent/Distributor’s office back to Dashcam Singapore’s office

    1. Contact our customer support team on WhatsApp (+65 9729 5686)

    2. Let us know your Date of Purchase/Installation, Vehicle model & License Plate Number. Original receipt must be produced to facilitate warranty claim.

    3. Let our team know the issue you’re facing with the product.

    4. Our team will advise on the issue, if basic troubleshooting doesn’t solve the issue, we will advise to send the product back for further testing.

    5. Should you require on-site support service, a re-visit fee is applicable for on-site warranty claim.